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Over 550,000 Passengers Ranked These Airports as the World’s Best in the Airport Service Quality (ASQ) Awards

Posted by Nicole West on 10/03/2016
Over 550,000 Passengers Ranked These Airports as the World's Best in the Airport Service Quality (ASQ) Awards

If you’ve ever spent more than 5 hours in an airport waiting for your next flight, you know how important it is to have fantastic facilities on hand! Your stopover can be a welcome break from the plane, or a boring nightmare, depending on the quality of service, the food outlets, shops and comfort level.

Airports Council International conduct the Airport Service Quality Awards and 2015′s was based on a survey of over 550,000 passengers, at over 300 airports in 80 countries. 34 key service areas create the industry standard, including check-in, security, access, airport facilities, cleanliness, food and beverage and retail.

Can you guess which destinations are home to fantastic airports? Here’s a look at some of the best.

Best Airport by Size and Region

Asia-Pacific

Over 550,000 Passengers Ranked These Airports as the World's Best in the Airport Service Quality (ASQ) Awards

 

  • Jaipur, India (2-5 million passengers per year).
  • Sanya, Phoenix, China (5-15 million passengers per year).
  • Seoul, Gimpo, South Korea (15-25 million passengers per year).
  • New Delhi, India (25-40 million passengers per year).
  • Seoul Incheon, South Korea (over 40 million passengers per year)

 

Europe

Over 550,000 Passengers Ranked These Airports as the World's Best in the Airport Service Quality (ASQ) Awards

 

  • Sochi, Russia (2-5 million passengers per year).
  • Pulkovo, Russia (5-15 million passengers per year).
  • Dublin, Ireland (15-25 million passengers per year).
  • Moscow Sheremetyevo, Russia (25-40 million passengers per year).
  • London Heathrow, UK (Over 40 million passengers per year).

 

 North America

  • Grand Rapids, Michigan (2-5 million passengers per year).
  • Indianapolis, Indiana (5-15 million passengers per year).

 

Over 550,000 Passengers Ranked These Airports as the World's Best in the Airport Service Quality (ASQ) Awards


 

Most Improved Airports

If you’ve been to one of these airports in recent times and they’ve failed to meet expectations, you’ll be happy to know they’ve now been listed as most improved.

  • Africa: Nairobi, Kenya
  • Asia-Pacific: Denpasar, Bali, Indonesia
  • Europe: Istanbul, Turkey
  • Latin America: Kingston, Jamaica
  • Middle East: Dammam
  • North America: Saskatoon, Canada

 

Over 550,000 Passengers Ranked These Airports as the World's Best in the Airport Service Quality (ASQ) Awards

To find out if the next airport you’re heading to made the cut, check out the ASQ awards, here.