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If You Have Booked with BookableHolidays.com Please Read

Posted by Maria Inês Pinto on 22/10/2014
If You Have Booked with BookableHolidays.com Please Read

If you have recently booked your holiday with the tour operator BookableHolidays.com, there’s something you need to know. As of 14th October 2014, Bookable Holidays has closed for business. This means that travellers who booked their flights, holiday packages or any extras (i.e. airport transfers, parking, etc.) with BookableHolidays.com need to take a very close look at their booking receipts and documents to find out if their bookings were finalised and how to make sure they get their money back, if they haven’t gone through.

BookableHolidays.com has put up a closure notification on their website (which you can see here), but to save you the trouble, we’ve summed up the most relevant information for you right here.

First and foremost, if you are currently travelling on a holiday booked through BookableHolidays.com and you are having trouble checking in to your hotel, please check your booking documents. If you have an ATOL Certificate or ATOL receipt and you are asked to pay again for your accommodation, ensure that you save a receipt from that payment in order to submit a claim for reimbursement from the Civil Aviation Authority (CAA) website (www.atol.org.uk) once you return home.

If you are not travelling but have booked a Flight-Plus package with Bookable Holidays, check your booking documents to see if you hold an ATOL certificate or receipt stating Bookable Holidays Ltd ATOL 9785 as the protector. If that is the case, contact the Civil Aviation Authority (CAA) website to find out how you can be reimbursed. If you do not hold such a certificate or receipt, you are not ATOL protected under Bookable Holidays’ ATOL protection. Call your airline and hotel companies to check if your booking was paid for and is still valid. If not, check with your credit or debit card provider to find out how you can be reimbursed.

For more details please check BookableHolidays.com.

How can I be financially protected in the future?

The closure of BookableHolidays.com simply made us more aware that tour operators can go out of business without us noticing it – and it’s always important to be financially protected. Luckily, nowadays it’s quite simple to ensure that our hard-earned monies are safe when booking through a travel company such as BookableHolidays.com.

The most straightforward way of knowing how financially protected you are when you book a holiday with a travel agency is to ask the company directly if, and how, your travel arrangements are protected. But if you don’t want to go through that trouble every time you book a holiday, here are a few rules of thumb to keep in mind when your financial security is concerned.

There are two full-proof schemes designed to ensure your money is safe when you book a holiday with a travel company. The first scheme is ATOL (Air Travel Organiser’s License). ATOL is a government-run financial protection scheme that ensures if your travel company fails and your flights-based holiday hasn’t been booked (even though you’ve completed your payment), you are entitled to a full refund. Travel companies usually offer ATOL protection, but make sure to ask and save the ATOL Certificate you will receive upon booking your holiday. The second scheme is ABTA (Association of British Travel Agents). ABTA protection offers you the same conditions as ATOL protection, but for land- or sea-based holiday packages such as coach, rail or cruise holidays.

What if my travel arrangements aren’t protected?

If you’ve booked your flights directly with an airline, if you’ve made an accommodation-only booking or if you’ve purchased your holiday package from an airline company, your money may not be protected.

When a situation such as this occurs, check your travel insurance first, if you’ve purchased it. Travel insurance doesn’t often cover company failures but if yours does, your money will be secured through there. Secondly, check your credit or debit card providers. Under the Consumer Credit Act, credit cards are required to offer you some protection when your holiday company goes out of business (for payments between £100 and £30,000). Your debit card provider is not required to cover you legally, but check with your bank for more details.

Finally, if you don’t know what to do, ask your travel agent for help. Your ABTA agent can help you find out how you can retrieve some (if not all) of your money if it isn’t already automatically protected.

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